Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Display Summary on Virtual Agent

Surbhi16
Tera Contributor

‎07-22-2024 02:29 AM

Hi Expert,

 

I have an requirement where I have to display summarize details of user input before submitting the request on Virtual Agent.
How can I achieve it?

0 Helpfuls
  • 542 Views
2 REPLIES 2

Paul Curwen
Giga Sage

‎07-22-2024 02:35 AM - edited ‎07-22-2024 02:43 AM

Try this vaSystem.getTranscript()

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0786032

 

Alternatively,  you can just search for and display the interaction record transcript column.

 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/co...

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul
0 Helpfuls

Surbhi16
Tera Contributor
In response to Paul Curwen

‎07-22-2024 03:36 AM

Its not working for me Paul

0 Helpfuls