Display value is different on List view and Form view
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-14-2022 09:56 AM
We have a custom table extending Task and state field shows a different values on list view vs Form View.
when I checked dictionary , task has Closed Incomplete as 4 (Shown on form view), Incident has Awaiting user info as 4 (Shown on List view).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-14-2022 09:59 AM
That is due to the fact that Incident has custom values in the sys_choice table for State, but it uses the same numeric value for some of them. The easiest way on a list view would be to show two columns, one for Task.State and one for Incident.State. You have to be an admin and edit the list view directly to do this (or at least that used to be the case).
Aoife
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-14-2022 10:00 AM
Hi @pardhiv
Possible scenarios as below :-
1) form field is different and list view field is different, that field might be dot walk from different table. Please cross check that.
2) There might be onload client script which can change the value when form loads.
Please check and confirm.
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-14-2022 10:02 AM
You have to pull right state field on listview.
Assuming you have use dictionary override functionality.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-14-2022 10:29 AM
Hi, State is available at the task level, please ensure it is shown (rather than Incident State [incident_state]) in both Form and List views.