Displaying request item comments in catalog task

[Brendan Hallida]

Hi Friends,

I would like to be able to show the request item additional comments in the catalog task, to make it easier for ITIL users to interact with the clients.

I found this thread: Using RITM vs Catalog Tasks which suggests to add request item > additional comments via form layout.

I tried this, however after I add the fields, they do not display in the catalog task.

Is there anything that I am missing?

Cheers,

Brendan

[Brendan Hallida]

Thanks mate, parent worked