Displaying survey in self service portal

Wayne Richmond
Tera Guru

‎09-11-2017 05:18 AM

Hi guys. I have created a new survey to be completed by the customer when a ticket is resolved. I want to send the customer an email with a link to the survey. The system currently does this, however, the link in the email directs the users to a 'normal' page. We have the older CMS Employee Self Service plug-in enabled with a portal for the customers. I want the link to direct them to an embedded page on the ess portal.

This is the link the survey currently generates in the email: https://ourinstance.service-now.com/nav_to.do?uri=assessment_take2.do%3Fsysparm_assessable_type=2e68...

I'm assuming I need to do several things:

Create a page on the portal for the survey to load into.

Create a Content type for the survey.

Create a Notification Email Script to embed in the notification to load the page.

Any help would be greatly appreciated. Thanks

0 Helpfuls
  • 986 Views
2 REPLIES 2

Chandu Telu
Tera Guru
Tera Guru

‎09-11-2017 05:31 AM

HI Wayne,



Please find the below link it may help you



Surveys in Service Portal




Please provide your feedback appropriately (Like, Helpful, Endorse AND/OR Correct) to help community.



Thanks


Chandu Telu


0 Helpfuls

Wayne Richmond
Tera Guru
In response to Chandu Telu

‎09-11-2017 05:37 AM

Thanks Chan but this is for the Service Portal, not the Employee Self Service (CMS) portal.


0 Helpfuls