Displaying the display value instead of sys_id for reference variables in request items

[Kristian Johns3]

We have a catalog item that creates a request item uses two variables that refer to extended cmdb table fields. In the request item, the variables are displaying as sys_ids. Is there any way to display the display value? Setting the field's display value to true has no effect.

[Kristian Johns3 · Accepted solution]

I found that this was actually an artifact of domain separation. When the catalog item is invoked from the global domain, the display value is not displayed, only the sys_id is displayed. When the catalog item is invoked from a top level domain, the reference fields display the display value as expected. I'm not sure why this occurs, however, but as the end user will be invoking from a top level domain, it's not an issue.