Hello
I have a request to display the u_sla field in the Incident table only when one of the associated SLAs has the tag INC_SLA in the task_sla table.
To achieve this, I created a Client Script and a Script Include (see below). However, the script is unable to retrieve the tag (sys_tags) to apply the desired behavior.
I suspect that tags (sys_tags) have a special behavior and are part of the label table.
Would you have any suggestions to resolve this issue?
In addition to the issue described earlier, I’ve noticed that the tags I’ve defined in the SLA definition are not appearing in the task_sla table when I create an incident.
client script --->
var incidentSysId = g_form.getUniqueValue();
// verify if the id is valide
if (!incidentSysId) {
alert('Client Script - Aucun sys_id d\'incident trouvé');
return;
}
var ga = new GlideAjax('ik_IncidentHelperAJAX');
ga.addParam('sysparm_name', 'hasTag');
ga.addParam('sysparm_incident_sys_id', incidentSysId);
ga.getXMLAnswer(function(response) {
//alert(" response " + response);
if (response === 'false') {
g_form.setVisible('u_sla', false); // Masquer
//return;
} else g_form.setVisible('u_sla', true);
---> Script include
---> Script include
hasTag: function() {
var incidentSysId = this.getParameter('sysparm_incident_sys_id');
gs.log('NBA - Script Include - Vérification des tags SLA pour l\'incident : ' + incidentSysId, 'CheckSLATag');
// Vérifie que le sys_id est fourni
if (!incidentSysId) {
gs.log('NBA - Script Include - Aucun sys_id d\'incident fourni', 'CheckSLATag');
return 'false';
}
var taskSLA = new GlideRecord('task_sla');
taskSLA.addQuery('task', incidentSysId);
taskSLA.addQuery('sys_tags', 'INC_SLA'); // Vérifie le tag SLA
taskSLA.query();
if (taskSLA.next()) {
gs.log('NBA - Script Include - SLA tag INC_SLA found l\'incident : ' + incidentSysId, 'CheckSLATag');
return 'true';
} else {
gs.log('NBA - Script Include - nothing SLA with tag INC_SLA trouvé pour l\'incident : ' + incidentSysId, 'CheckSLATag');
return 'false';
}
},
Best regards,
