Do not want Change Record impact field to show default value

[Arijit Saikia]

Hi,

For the Change table [change_request] I have a requirement to disable default value (currently default) for the 'impact' field.

I tried creating a dictionary override by making the default value blank.

It does not work [when I create new Change, the 'impact value now is 'High'].When I inspect the Choice List specification, the "Choice = Dropdown without - None --must specify a value" is causing the issue.

As the 'impact' field is inherited from the task table , and I make any changes to the Choice List specification, it will impact other tables e.g Incident which also uses the 'impact' field.

Please advise.

Refer to screenshots

[GopikaP · Accepted solution]

Hi @Arijit Saikia , so you want to keep the impact field empty while creation only? not after that? So, you don't need an extra choice for the field? Then this onLoad is okay, but test thoroughly to make sure it is not affecting your existing change flows.

[Nishant8 · Accepted solution]

Hello @Arijit Saikia, please verify 'Risk Conditions' in your environment before changing the value of impact field. Regarding your requirement, yes, you can easily get this done with help of a client script, but analyze whether its adding any value since if user doesn't select any value from Impact, still default value will be considered when CR is submitted while on the form it might appear as blank.

if users don't want Low as default value, you can change it to different value. please think.