Do SN notifications send to microsoft teams email address's?

[Jacob23]

Hi, 

Anyone able to confirm if you are able to send to a onmicrosoft.com email address via a notification?

Scenario: I have an incident notification where when someone adds a comment it will send an email to the assignment group of the ticket. The assignment group have set up the email field with an MS Teams address. 

I can see the email in the "Sent" part of the mailbox, but my email team have confirmed they have not received an email from SN in their email gateway.

[The Machine]

To my knowledge.  No that will not work.  

The easiest way is to setup incoming webhooks for the channels you want to message and perhaps a lookup table that stores the webhook for each team.  

Then you can use a BR to trigger it.

This is one way of going about Teams notifications.

[Mark Manders · Accepted solution]

Yes, you can sent it and if the email is showing as 'send', it really is in your infrastructure that it is not getting through. 

[Jacob23]

Just so it is noted, I worked with my infrastructure team. Turns out for MS teams mailbox's you can set it to be either private or public. This is why the email was not getting through.

[Amit Pandey]

Hi @Jacob23 

The email can be sent but may be it is being blocked your internal IT policies. Please check with IT Team.

Regards,

Amit