Do SN notifications send to microsoft teams email address's?

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Jacob23
Mega Guru

‎02-15-2024 03:46 AM - edited ‎02-15-2024 03:49 AM

Hi, 

 

Anyone able to confirm if you are able to send to a onmicrosoft.com email address via a notification?

 

Scenario: I have an incident notification where when someone adds a comment it will send an email to the assignment group of the ticket. The assignment group have set up the email field with an MS Teams address. 

 

I can see the email in the "Sent" part of the mailbox, but my email team have confirmed they have not received an email from SN in their email gateway.

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Mark Manders
Mega Patron

‎02-15-2024 06:49 AM

Yes, you can sent it and if the email is showing as 'send', it really is in your infrastructure that it is not getting through. 


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Mark

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-15-2024 07:05 AM

Hi @Jacob23 

 

Look like its is IT issue.

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