Do we have option called "incident variable editor... - ServiceNow Community

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Hi Community,

I have created case form in CSM Portal with related variables, but i don't want to create those kind of variables(below circled fields) in Case Record in Native UI.

Do we have option called "incident variable editor" kind of field with in the case record?

Thanks,

Srinivasu

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4 REPLIES 4

I doubt we have something same for Incident, we have for request called Veditor. I might be wrong.

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Yes, go to System UI -> Formatters, look up the one for incident (the one you mention), change the name to something decent, change the table sc_customerservice_case and insert and save.

Not you can add it to the Case form; don't forget to customize both the default and the Workspace views.

Basically any table that has a field called variables that has type Variables can be configured this way.

The only complication is that one needs to contact SN in case the table is a custom one and does not extend task or some other table that already has such a field - because customer fields always start with u_ so it is not possible to create a custom field called variables on a custom table.

More information in KB0538897 .