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Does AI support structured queries like filtering by date and field values?

ankitk6
Tera Contributor

‎06-12-2025 04:58 AM - edited ‎06-12-2025 04:59 AM

I am exploring AI search capability in ServiceNow and having a use case:

If a user types a query like "list all tickets created by customer in 2025", Will it returns record based on structured conditions such as 

  • Created date = 2025
  • "customer requested" field is true

I am looking to understand the limitation and best practices when using natural language query for field based queries.

Thanks 

Ankit

 

 

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