Need to stop the Response SLA

[is_12]

Hello Community !!

Need your help, 

Created one  Response SLA definition which is on the case type table

So now once the assigned to on the sc_task is assigned to someone then, this sla should be stopped 

start condition state of case is new or open

Stop condition I have not given anything

Created the After BR on sc_task, condition Assigned to changes 

(function executeRule(current, previous /*null when async*/) {

    gs.info("sla2");

    if (current.assigned_to) {

       gs.info("sla5");

        var checkCase = current.request.parent;

        if (checkCase) {

            gs.info("sla8");

            // Cancel existing SLA if start conditions are not met

            var taskSLA = new GlideRecord('task_sla');

            taskSLA.addQuery('task', checkCase.sys_id);

            taskSLA.addQuery('sla.target', 'Response');

            taskSLA.addQuery('sla', 'response_sla');

            taskSLA.addActiveQuery();

            while (taskSLA.next()) {

                gs.info("sla15");

                    taskSLA.active = false;

                    taskSLA.update();    

            }

        }

    }

})(current, previous);

only sla2 log is coming up

Thanks

[J Siva]

Hi @is_12 
Is there a specific reason for not using a stop condition? If no, then you can use the below approach. Tweak as required.

Regards,
Siva

[GlideFather]

Hi @is_12 ,

to stop a particular SLA, do not use BR, go to the "SLA Definition" on the specific record and check the conditions in Stop, Pause the count. No further configuration is needed.

Please share the stop conditions of your SLA definition

[Dr Atul G- LNG]

Hi @is_12 

There is no code required. You can add a condition in SLA itself

[GlideFather]

In the SLA Definition (locate the record where the SLA is not stopping and get to its definition) and there set the conditions similarly to the ones below:

If you want to stop it upon assignment to any individual, I set the condition that the assigned to is not empty, which means that somebody has been assigned... you can optionally add any other conditions on state or anything else but the Assigned to shall be sufficient to achieve that.

EDIT: it is likely that the SLA definitions for SC_TASK are inherited from the TASK (parent), so consider updating the Task with impact to ALL the extending tables or create a new record for the SC_TASK just and only...