Does any on know how to trigger the location.affected notification

jamesbet23 · 3 weeks ago

Anyone knows how this notification trigger or sends?

lauri457 · 3 weeks ago

Sure, to trigger the event:

Add location affected [task_location] record with a reference to a task table record and a location [cmn_location]
Update record (br is only update not insert)
location.affected event fired, confirm from [sysevent].

Note that if you have location hierarchy setup properly the event will bubble to the top of the parent-child hierarchy.

Might be you are actually struggling with the subscribable notification. So, how to trigger the notification?

It is a subscribable notification so you need to subscribe to it [sys_notif_subscription] by using the notifications preferences experience for example
When you are testing it notice that the email is set to not send to event creator so if you update the incident you won't get the notification OOB

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yashkamde · 3 weeks ago

Hello @jamesbet23 ,

If you want to know how the notifications triggers or sends, so we have one method in global i.e :

gs.eventQueue(eventName, record, parm1, parm2);

Also your "location.affected" notification is triggered in BR which you can refer to other responses..

If my response helped mark as helpful and accept the solution.

jamesbet23 · 3 weeks ago

Yep is there any step by step on how to trigger that on Incident form? I did everything related to that table including the affected location related list it seems like the event still not trigger

yashkamde · 3 weeks ago

share the screenshots of configuration you had done..

Also make sure you are checking this configurations during event is fired :

If my response helped mark as helpful and accept the solution.