Does creating and using Surveys need CSM licensing?

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Navaneeth1
Tera Guru

‎03-07-2024 10:19 PM

I'd like to implement Surveys for a custom application that inherits from the incident table on an instance. The surveys are meant to be sent to public users who don't have access to login to the platform. Would creating and implementing such a survey system like this require any additional licensing like CSM or any other module? 
We already have ITSM licenses for certain incident management members.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-08-2024 01:01 AM

Hi @Navaneeth1 

 

No, no extra licence To create survey these role 

 

AGLearnNGrow_0-1709888508929.png

 

 

but to fill survey no licence .

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Community Alums
Not applicable
In response to terje_hoel

‎03-08-2024 12:59 AM

@terje_hoel Welcome to Community 😊

 

Please close this thread if am able to help you by marking the answer correct and helpful, such that other can get help.

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-08-2024 01:01 AM

Hi @Navaneeth1 

 

No, no extra licence To create survey these role 

 

AGLearnNGrow_0-1709888508929.png

 

 

but to fill survey no licence .

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************