'Does not change' condition operator

[Dubz]

Hi,

I have a business rule that prevents an Incident ticket from being progressed when the caller is the default 'Guest'. This rule is running before update and says if the caller is Guest, abort. Pretty simple.

Now, i have a requirement to allow users to amend 1 field on the form from the list view. It's a reference field and when it's empty i need users to be able to edit it without being blocked by the aforementioned abort rule. If there was a condition operator called 'does not change' that would work perfectly as the abort rule would only apply when the field didn't change so my users could change it with impunity. However, it doesn't exist and so here i am hoping someone can help me with a clever script or perhaps insight into how to add operators?!

Cheers

Dave

[SanjivMeher]

Hi David,

In the business rule, you can add a condition, when the reference field is empty, only then run the abort rule.

[Dubz]

HI Sanjiv,

Thanks for the input.

However, if i add that condition then the abort will ONLY apply when that field is empty leaving my users free to progress tickets where Guest is the caller on every other ticket where that field is not empty.

I need the abort rule to apply in all circumstances except for when i am changing this field from one thing to another.

Cheers

Dave

[SanjivMeher · Accepted solution]

Hi Dave,

You can add if the 'reference field changes' as a condition in the business rule for example

if (current.priority.changes() != 'true')

{

Run my abort rule

}

[Dubz]

Hi Sanjiv,

That sounds like a plan, how do i add that script to a condition?

Cheers

Dave