'Does not change' condition operator

Dubz · ‎05-10-2017

Hi,

I have a business rule that prevents an Incident ticket from being progressed when the caller is the default 'Guest'. This rule is running before update and says if the caller is Guest, abort. Pretty simple.

Now, i have a requirement to allow users to amend 1 field on the form from the list view. It's a reference field and when it's empty i need users to be able to edit it without being blocked by the aforementioned abort rule. If there was a condition operator called 'does not change' that would work perfectly as the abort rule would only apply when the field didn't change so my users could change it with impunity. However, it doesn't exist and so here i am hoping someone can help me with a clever script or perhaps insight into how to add operators?!

Cheers

Dave

SanjivMeher · ‎05-10-2017

Hi Dave,

You can add if the 'reference field changes' as a condition in the business rule for example

if (current.priority.changes() != 'true')

{

Run my abort rule

}

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View solution in original post

SanjivMeher · ‎05-10-2017

You can add it to the advanced condition of the abort business rule

Please mark this response as correct or helpful if it assisted you with your question.

Dubz · ‎05-10-2017

Awesome Sanjiv, that's exactly what i was looking for. Thanks a lot.