Does PDI reclamation follow "Last used" or the instance login?

[test-qa01]

The "Last used" line on my developer home card reads 5 days 14 hours ago. Inside the instance, sys_user.last_login_time for admin shows a login 11 minutes before I read that card.

The developer site says PDIs are reclaimed after 10 days of inactivity, so the gap matters: by one record I have four days left, by the other I have ten.

Context that may be relevant: the instance was offline for three days during the recent platform issue and came back on its own. I am wondering whether usage tracking stopped recording then and has not resumed.

Two questions:

1. Which record does the reclamation job use - the portal's "Last used", or the login recorded inside the instance itself?

2. If the display is wrong, is there any way to confirm an instance is not about to be reclaimed, or to have the counter corrected?

I have read the existing thread about "Last used" not resetting, where the answer is that it is a known issue with no support. I am asking about the reclamation risk specifically, not about the display.

[Tanushree Maiti]

Hi @test-qa01 

PDI gets reclaimed based on  both of these conditions: 

• 90 days or older (based on when they were provisioned) 
• Haven't had a PDI login in the last 10 days 

Refer: Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

            ServiceNow PDI Reclamation Rules: Avoid Losing Access

[Ehab Pilloor]

Hi @test-qa01,

Clicking on Start Building doesnt count as a log in. You need to open login.do page for PDI to count as a login. 

PDI gets reclaimed based on  both of these conditions: 

• 90 days or older (based on when they were provisioned) 
• Haven't had a PDI login in the last 10 days 

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor