Myinstance (dev437629) is stuck in the Offline state and that the manual refresh button is not bring

[OmkarM697300573]

From last2/3 days my instance (dev437629) is stuck in the "Offline" state and that the manual refresh button is not bringing it back online.Please find the below screen shot for reference. And help me in same. And i have my whole project on it, PDI ws working fine till last friday but now since monday i am not able to access it and unfortunately i havent took any update sets either so anyone knows how i can get help for it please help me.

 

 

[Dr Atul G- LNG]

Hi @OmkarM697300573 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...