Does ServiceNow have any backup tools?

[Ro5]

hello.
Currently, we take XML etc. as a backup when updating the data etc. of the production instance.
This does not seem to be the original backup method.
Does ServiceNow have internal or external tools for backup?

Thank you.
Ro

[Ro5]

Hi Mark Roethof.
For example, update the user table of a production instance using an import set.
I'm extracting the data in XML before updating it in case something goes wrong.
I don't think it's right.
Does ServiceNow have internal or external tools for backup?

Thank you.
Ro

[Mark Manders · Accepted solution]

If you're not sure if an update will cause issues importing data, do it on non-prod first. That's an extra security measure. In case anything does goes wrong, ServiceNow is able to put back a backup very close the the point where you created the issue (to the minute, I believe), but that's not accessible by customers and should be disaster recovery and not be used to 'just do some updates'.

XML is you best way to do this for data. ServiceNow backups are there 'just in case' and only for them to use.

If my answer helped you in any way, please then mark it as helpful.

Mark

[puja kumari]

Hi there,

XML is you best way to take backup . ServiceNow backups are there 'just in case' and only for them to use.

If my answer helped you in any way, please then mark it as helpful.

Thanks,

Puja