Everbridge and ServiceNow
Is there any one using Everbride within their SN system. Like to know understand it use within SN, over just using standard SN tools for notifications?
Forum Posts
Should I extend a table or just add fields to it?
Hi All, I have a Best Practice question.On our "Application" incidents, there is information that would be helpful in resolving an incident. I have been asked to create many fields and see that my incident form is HUGE and has so many UI Policies.I...
Resolved! MailScript to insert HTML
Hello all,I have an email notification set up with some message HTML that contains a table.For most of the emails generated by this notification, the table needs to contain a set number of rows, but in certain circumstances the table needs to contain...
Resolved! Ampersand in Jelly AKA the curse of 99 Monkey Tails... need help...
Hi there,I am stuck for a good few hours with encoding the ampersand in Jelly so please if anyone knows a solution help me out Basically I have a dynamic content block with two-phase Jelly.The bit of code I am having trouble with:<?xml version="1.0" ...
Resolved! Record producer with variables stored in another table?
Hi all,I am trying to build a Record Producer to create Incidents but the variables I need to be displayed on the form need to be loaded dynamically based on what has been selected in the form so far.Basically my user case is that we want the user to...
Resolved! section missing
Hello Community,I am having an issue with a form that is missing a section.here is what it is supposed to look likeand here is what is currently being displayed.i see them listed on the form layout section but nothing is displaying.please help.
Resolved! How to override Parent Class in Service Portal
Hi guysWould you know where I could locate the Parent Class in Service Portal? Reason being is I need to update the height of the graphic container of the main page and it seems that the CSS can be found in the Parent Class = hidden-xs. Appreciate an...
Resolved! Service Catalog Offboading
Hi All,Need few suggestions on how to improve the Off boarding process.Currently, when I submit an Offboarding request, 31 RITM's are getting generated. These RITM's are all different applications . I want to know the best way to develop a mechanism,...
Resolved! P1 and P2 Incidents Remaining in 'Resolved' State
Hello,My high priority incidents that have been resolved are supposed to auto-close after a certain amount of time, but they are remaining in a state of 'Resolved'.I am familiar with the system properties page that autocloses incidents as well as the...
Get the Activity Log of an Incident
Good day folk,I've created a custom printing form for my Incidents that prints out everything as I want it to be. I only have one problem though... I cannot seem to get the activity of a specific incident!I keep getting "unspecified". Where is the Ac...
what is login.do page
Hi All,I want to add some line after login button if the user navigates to instance.servicenow.com/login.do, where can i check it?Thanks and regardsSwamy
Resolved! Removing special characters Dynamically
Hi All ,can you please help me on the below :As a past of integration , i need to remove special symbols DYNAMICALLY (Chinese/some strange symbols) in the description (XML not accepting these symbols) . i tried like below but not getting how to push ...
Using try catch in workflow doesn't catch errors
I'm seeing some strange behaviour with a try catch block in a workflow script activity that is calling functions in an object from a script include. In short, a thrown error is only caught during the object initialize. If the error is thrown during a...
Set value in client script not working
Hi All,I have written a client script and script include to pull bulk number of email id and setting these email ids in catalog field after submitting the form.The email ids are coming from the script include but it is not setting into the field.fiel...
Resolved! How to set Log level to Error and trigger notification
Hello, I have a business rule. I want to write an error to the system log.I typically just use : gs.log()How can I set the "level" to "error"? Also, how can I trigger a notification if this specific error is encountered?I read this wiki page but I ...