Hi, I developed an application in ASP.NET Web API that allows me to upload attachment to an incident when this is created, all this using Service-Now REST API and Table API. I works perfect in the development environment (locally) but when I deploy i...
When i am raising a new request using self service portal, and while filling the form few fields are left greyed out.For example location and direct manager.Can you please help me out why this is happening?An how it can be made editable.
I need to download the Attachment from Incident Ticket when the Ticket is create and do some excel manipulation in that file
Getting error "Failed to access target system. Please check credentials and firewall settings on the target system to ensure accessibility: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))"while discovering the Windows PCs. Nee...
How to increase the lenght/size of choice field so that the whole value in the choice field gets displayed on the form not only part of it
I want to set notification contract expiration date , How I do. Pls recommence
Sorry I understand this might be a very simple question, but despite my research I've hit a wall here. Here is my code below <g:evaluate> var gr = new GlideRecord('u_uksystemstatus'); var statuses = new Array(); var servicestates = new Array(); var i...
Hi all,I have a requirement to measure a vendors SLAs and have come into a bit of a problem. the criteria is as follows1. They have 2 sets of SLA hours: Core hours are 07:00 - 19:00 and have a 30 minute response SLA. 19:00 - 07:00 and have a 45 minut...
Hey all,I've been beating my head against a wall on this for a few days now and haven't been able to find a solution.I have an inbound action that will create a request and requested item(s) based on the email coming in. I have the logic working outs...
I am looking to create an Incidnet for any incoming email that is received in our SN instance that is addressed (either via TO, CC or BCC) to a specific email address (abc@xyz.com). We have about 5 total incoming email mailboxes hooked up to intake e...
hello,I need to have a module under resource plan that will get the current logged in user's group that is a member of that resource plan.my plan is to create a script include that will return the sys_ids of the resource plan but it seems not working...
I want to check with a query weather at least one of the peaces of personal name (i.e. Person has first name Anna HR) is not in validation table (i.e HR), and then take some actions on exactly this record. The problem in the script below, is that i'm...
Dear all,I have 2 custom fields in my incident form: "Start Time" and "End Time", those fields are filled by operators (only for a specific category of incidents...)I'd like to calculate SLA times based on these 2 fields. ServiceNow gives the possibi...
Hi All,I'm facing a strange issue with my instance.In an SOP document when I click "Request Approval" it is automatically getting approved.Instead of changing the "SOP Approval status" to "Requested".I don't know what is wrong with the workflow. Also...
Hi AllI have a glide dialog box for which i wrote a ui action and a ui page . What i see is when a user enters something in Description field and without saving the form , clicks on button which will render glide dialog box, then it gives a message...