How can I give access of incident(read, write, delete) to a users of one group having no role?
I have created a group and added a user to that group and given a custom role to a group. I want the user to get access to all incidents through ACL.
Forum Posts
Resolved! How to get user full name from user id
In Performance analytic, I need to get the full name of the agent from the created_by field. And the script below doesn't seem work.Any idea why?function getUser(userName) { var grUs = new GlideRecord('sys_user'); grUs.get('name',user...
[SOLVED] SOAP call: HTTP Get not supported
Hi,I've been working on creating tickets from System Center Operations Manager into SNOW by using a task. Now, the code worked all fine in our dev environment but our production denies me for some reason and we can't find what the issue is. The user ...
Resolved! Client script to hide fields
I have tried the following script with no success. I want to hide the field in the attachment that is circled in red. Is there something wrong in the way I'm writing it? function onLoad() { if (g_user.hasRoleExactly('x_540069_cmdb.test_roll1')) { ...
Resolved! UI Builder: Users can't access UI Builder pages
We have created an app and built some UI Builder Pages for it. We have created a group which can access all tables of the app. But when I personify one of the users of the group, I can't open the UI Builder pages via URL. Is there something I have to...
Resolved! Show hide field based on checkbox help
I am frustrated with a script. I want to show hide a field based on a checkbox. I thought I had it working then it does not.(I'm new to some of this part of SNow) What I have is a form with 3 checkboxes with fields under them that I need to do the ...
Resolved! Are there any REST APIs for AI Search?
Hi Team, Are there are REST APIs available for the AI Search feature? currently I see an API in the 'now' namespace called - 'AI Search Assist REST Service'. But I cannot seem to find any API documentation on this like what parameters are accepted, w...
How to add comments to tickets when UI action is clicked
For UI Actions, how would I add to the script to create a ticket comment whenever the button is used (i.e. if an analyst clicks the Send to Callback button in the ticket, put a note in the comments saying something like "Send to Callback button click...
Resolved! How to redirect to an external URL from a catalog item
Hi, I would like to create a catalog item that redirects to an external URL. In the past we have used the link icon and other things to achieve this, however, we're now not using any of these elements on any of the pages and only use the service cat...
Resolved! Change display Order of Knowledge base articles on service portal
We are using Jakarta. I need the articles I create for a KB to display on the service portal with the newest articles displaying first. Currently they seem to display alphabetically (a to z). This is just for the service portal side of things. Here's...
Resolved! Script to build JSON
Hi, How do I build a JSON request for a Webservice call to be in this format? { "Address_Billing": { "Description": "{DESCRIPTION}", "CompanyName": "{COMPANYN...
Resolved! How to change date format to Month DD, YYYY
Hi, How to change date format from YYYY-MM-DD to Month DD, YYYY (for instance May 07, 2021)? script include function getEmployeeDate: function() { var grHRProfile= new GlideRecord('sn_hr_core_profile'); grHRProfile.addQuery('...
Error:Function setDisplayValue is not allowed in scope x_〇〇〇〇〇〇～
I am trying to use setDisplayValue within FlowDesigner. When I do so, I get the following error.Error:Function setDisplayValue is not allowed in scope x_0000000000~. Is there any way to deal with this? By the way, what I want to do is to set th...
Resolved! Filter User Field to Show Manager, Manager's Manager
I am trying to create a Catalog Item with (among other things) the following two fields: Submitter and Approver. I want to put a filter on the Approver field, so it is dependent upon the Submitter. Basically, the choices for Approver should be limit...
How to embed the Report widget inside a Bootstrap Tab Menu ??
My aim here is to embed the Report widget into a Bootstrap Tab Menu in the Service Portal. I have activated the Performance Analytics and Reporting service portal widget, which allows me to drag and drop the report widget into my container. When I dr...
