Hello Everyone,I have a pretty long question and i apologize for the length but im very new to ServiceNow (a week) and was wondering if someone could help me.Ok so this Is what I want to do, I have a Catolog item that deals with resting passwords. Th...
I would like to know what is the difference between visualization count and use of knowledge in the articles, as the image shows that the article was seen once and the use of knowledge more than 30, what would that use of knowledge be in the article?...
Hello All, How to find a widget name from service portal in a easy way. i dont know to search a widget.For example [ attachment added below ] in portal, If i want to find the widget name for " Add unassigned tasks to time sheet " [ yellow marked ].ho...
I have an onbefore transform script running, which should not update the record if the work notes are the same. The record keeps updating the work notes even if there is no change and the Source string equals the target record string. comments in thi...
Hi, I am trying to pass variable in a URL from a UI Action to a UI Page. The variable is passing to the URL, but when I try to pull it into the UI Page, it is blank. What am I doing wrong? We need this because the UI Page opens up in a new window an...
Hi All, As part of date and time values to show to user, I need below details in Servicenow: current utc date and time current utc day (i.e., monday-sunday) current utc hour(00 to 23) Any way to have these 3 values in ServiceNow server side scripti...
Im trying to set the field Contact Type to mobile if the view being used is Mobile so I can use this field for reporting how incidents are getting entered. It the user uses the Now Classic Mobile app I want to know it. I have the following code in...
Hello Team, I'm trying to import group members to sys_user_grmember table through transform map but here I want to assign roles to group using transform script but it's not working can anyone help me how to assign roles. OnAfter (function runTransfo...
Afternoon All, Looking for some help, I've tried multiple things and I'm pulling my hair out. I have a request form with multiple MRVS on it. I need to loop through current.variables to find the MRVS, then loop through the MRVS to get the keys to ver...
In my catalog Item I have a catalog client script that is configured as an onLoad (non isolated) and will load a function I can use throughout the catalog item on any item variables or any variables in the variable sets. all pretty standard I have a...
Hi All, Currently we are planning to use agent app in our project and while testing, I could see that when I change the impact and urgency from the agent app, priority change also reflects on the incident form, but until I save the the form, priority...
It's probably something simple that I'm missing. But my Join is not working as expected. When all the task are close and it goes to Join it stops there and doesn't go to log message and then end. Can someone help?
Hi All, I am trying to fetch all the variables on RITM/SCTASK and I found this article https://snprotips.com/blog/2016/7/15/scripted-rest-apis-in-servicenow-how-to-retrieve-catalog-item-variables Which helped me in getting the variables using a Scrip...
Hi Team, I have a workflow that is running on a schedule. I wanted to check if I can run that workflow from background script on ad-hoc without modifying the workflow? Please help me with a script as I need to test few things by running the workflow ...
Hello Team, I'm trying to set auto close a request after 7 days. I have written business rule and schedule job but didn't worked can any one help me how to close the request. Scheduled Job : var query = 'state=4^sys_updated_onRELATIVELT@dayofweek@ago...
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