Does the IntegrationHub, Jira Spoke allow for multiple instances?

[joeprewitt]

Hello.

    My company is getting ready to spin up IntegrationHub and we have a requirement to integrate ServiceNow with our multiple global instances of JIRA. Does IntegrationHub JIRA spoke allow for that requirement? Or how would that be accomplished?

Thanks!

[Manish Vinayak1 · Accepted solution]

Hello,

I haven't had chance to work on the IntegrationHub, but from what I see in the documentation which is as follows, I think it should be possible to have multiple instances of JIRA to be integrated with the instance.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/integrationhub-store-s...

Jira account requirements

The Jira spoke requires generating an API token for Jira using your Atlassian Account.

Connection and credential alias requirements

IntegrationHub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Credentials and connection information.

Note: The Jira spoke in this release does not manage OAuth credentials.

This spoke uses the Jira alias record. To use these actions, you must create a Connection record and a Credential record and associate them with the Jira alias record.

These actions use REST calls, which can run on an instance. Use the connection record associated with the Jira alias to configure the endpoint against which the actions will run.

It says you need to create JIRA alias to manage the connection and credential information and later utilises REST calls with the specified endpoints. So, from this I would assume you can configure multiple aliases, and can configure the REST Endpoints according to your instances.

But as said, I haven't worked on IntegrationHub. This is all just a guess from what I see in the documentation. Hopefully someone who has already worked on IntegrationHub confirms about it.

Thanks,

Manish

[joeprewitt]

That would be my assumption too. However I wasn't sure. I guess we'll find out soon.

Thank you Manish.

[JohannesGP]

Hi Manish,

How did it go? Did you manage to get it working with multiple Jira instances?

Regards
Johannes