Domain Seperation - fields on a system table
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04-01-2025 04:43 AM
Hello experts,
We have a customer who will use domain seperation (CSM).
We wish to seperate everything, including custom fields. the issue is we wish to use system tables and just add the custom fields to OOTB tables. @Community Alums mentioned it's not recommended. In your opnion, what's the best approach in our case?
Thank you,
Tomer
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04-01-2025 05:14 AM
did you go through docs?
Domain separation and Customer Service Management
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-01-2025 05:21 AM
Hi @tpeleg
I'm not sure what more @Sandeep Dutta mentioned, but based on my experience, Domain Separation in CSM isn't that great and can be quite complicated. To make a final decision, it's better to reach out to your SN account manager. Moving from a dedicated instance to Domain Separation requires a thorough impact analysis first, followed by implementation.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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