dotwalk filter condition in Business Rule

[Ibrahim Akar]

I have a Business Rule on the incident form that runs a script that sends a page request to OnSolve MIR3. 

The current filter condition for the business rule is Priority >= 2 

The paging is based on the assignment group. So ServiceNow sends the assignment group name and OnSolve figures out who to send the page to based on schedules in that system. However, this is just too broad because the vast majority of our assignment groups do not get paged and so we only want the business rule to fire if the support group accepts paging.  On our group form we have a true/false flag that indicates whether or not the support group can be paged and the field name is basically called MIR3. 

So I need to add another condition that says .. 

look at the sys_user_group record for the current assigned group and see if the MIR3 flag is set to true or false. If true and the priority of the incident is >= 2 then send the page. If the MIR3 flag is false do nothing. 

Thanks

[Ibrahim Akar]

Hello Dirk

Even though my levels are elevated I do not see what you see

You see Assignment Group ==> Group Fields

I only see Assignment Group - nothing after that. We are running NY 

Thanks

[rahulpandey]

Hi Ibrahim,

You need type show - > click show related items, then you will be able to see the dotwalked fields.

[Ibrahim Akar]

I must have done this in my admin class but that is so easy to forget. Thanks a lot. 

Five stars ***** 

[DirkRedeker]

Hi

Do you have an update on this?

If you were able to solve your issue or your question is answered, can you please close this thread by marking the best answer as correct & helpful.

This would indicate other users also to benefit from your question.

Thanks a lot &

BR

Dirk

[Ibrahim Akar]

Thanks Dirk, Rahul and Pradeep. All good answers.