Doubts when creating the table field

[Arthur Sanchez]

I have to make an application and the table has to have a field where the user can list what they want from the support in the form of a list

example: he will ask for 3 changes

amendment 1

amendment 2

amendment 3

The user has to be able to put what he wants in the form of a list, where he just adds what he wants, without having to choose, and it must allow more than one item, but I don't know how to do that, pls help

[Astik Thombare · Accepted solution]

Hi There ,

Sorry for previous response . the field type is List and not glide list 

Please Create Table -> Open Form from table -> Right Click on Form -> Configure -> Form Design -> From Form Design go to Field Type Tab -> Search for "LIST " type field -> Drag to form -> Give Relevant Name -> Save the Form 

Follow Below screenshots -

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Thanks,
Astik

[Astik Thombare]

Hi @Arthur Sanchez  ,

In ServiceNow, you can achieve this using a field type called "Glide List" to create a multi-line text entry for your users. Here's how:

1. Define the Glide List Field:

• Navigate to System Definition > Dictionary.
• Locate your table or create a new one if needed.
• Click on "Fields" and then "New."
• Give the field a name like "Support Requests" or something descriptive.
• Set the "Type" to "Glide List."

2. Configure the Glide List:

• In the "Field Label" section, enter a clear label for the user, like "List your support requests here."
• Leave "Table" blank as you're not referencing another table.
• Under "Choice List," select "No" since users will enter custom entries.
• You can set a "Default Value" if there's a common starting point, but it's optional.
• In "Maximum Lines," enter a reasonable number (like 10) to limit excessive entries.

3. Displaying the List:

• Once saved, this field will appear on your form. Users can type each support request on a new line, creating the desired list format.

Additional Tips:

• Consider adding a "Short Description" for the field to provide further explanation to users.
• You can leverage workflows or business rules to automate actions based on the list entries (e.g., sending notifications for each request).

By following these steps, you'll create a user-friendly way for them to list their support requests in your ServiceNow application.

If I helped you with your case, please click the Thumb Icon and mark as Correct.

Thanks,
Astik

[Arthur Sanchez]

I can't find the field to configure, I only got there until I found the table

[Astik Thombare · Accepted solution]

Hi @Arthur Sanchez  ,

Sorry for previous response . the field type is List and not glide list 

Please Create Table -> Open Form from table -> Right Click on Form -> Configure -> Form Design -> From Form Design go to Field Type Tab -> Search for "LIST " type field -> Drag to form -> Give Relevant Name -> Save the Form 

Follow Below screenshots -

If I helped you with your case, please click the Thumb Icon and mark as Correct.

Thanks,
Astik

[Astik Thombare · Accepted solution]

Hi There ,

Sorry for previous response . the field type is List and not glide list 

Please Create Table -> Open Form from table -> Right Click on Form -> Configure -> Form Design -> From Form Design go to Field Type Tab -> Search for "LIST " type field -> Drag to form -> Give Relevant Name -> Save the Form 

Follow Below screenshots -

If I helped you with your case, please click the Thumb Icon and mark as Correct.

Thanks,
Astik