Drafts tab not showing in Service Portal

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MBarrott
Mega Sage

‎07-12-2024 06:38 AM

I'm able to Save as Draft and any forms which currently have a draft saved will be recognized, but the tab to actually see the drafts is missing. 

 

MBarrott_0-1720791438309.png

MBarrott_1-1720791473517.png

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MBarrott
Mega Sage
In response to Dr Atul G- LNG

‎07-12-2024 08:27 AM

Hi @Dr Atul G- LNG 

 

Solved it! It looked like everything was setup correctly but the page that the menu item was pointing to had the wrong widget nested in Container 2. Was using a custom widget a previous dev had been using. 

 

I swapped to the My Requests (v2) version and it's now working! Greatly appreciate the help on this.  

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Sid_Takali
Kilo Patron
Kilo Patron
In response to MBarrott

‎07-12-2024 07:56 AM

Hi @MBarrott 

1. Ctrl + Right Click 

2. Show Widget Customization 

3. Preview record

Sid_Takali_0-1720796161128.png

 

4. Confirm Angular providers 

 

Regards,

Sid

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rafas_10
Tera Guru
In response to Dr Atul G- LNG

‎12-03-2024 09:15 AM

Hi @Dr Atul G- LNG ,

 

How excatly are cases / incidents or tasks created to that 'Drafts' tab?

 

Can we have draft HR Cases on there or what is the OOB behavior?

 

Thanks,

Sérgio

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to rafas_10

‎12-03-2024 12:56 PM

Hi @rafas_10 

 

This is something given by SN OOTB now. via property we can use. 

 

you can refer this artcile

 

https://www.servicenow.com/community/developer-articles/save-catalog-items-as-draft/ta-p/2855484

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎12-05-2024 01:05 AM

Hi @rafas_10 

 

I can see draft on ESC

 

AGLearnNGrow_0-1733389492302.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Vegard S
Kilo Sage

‎10-31-2024 05:42 AM

If anyone has trouble with the Draft tab not appearing in the "My Requests widget (my-requests-v2)", check the following support KB: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1706435

Basically, this is the solution:

1. System property "glide.sc.disable.save_as_draft" is set to 'true' 
2. System property "glide.sc.enable.save_as_draft.portal.<portal_suffix>" is set to false
3. 'SPCart' script include being customised.

In my case, I was able to save drafts on cat items, but the tab didn't appear on the my requests page. 
Turns out the SPCart script include had been customized, so reverting to base fixes the issue. 
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