Drag & drop attachment for all catalog form

[Abarna Dhanapal]

As a Service Portal user, I want the ability to drag and drop files directly onto catalog item request forms, without needing to open browser dialogs. This functionality should be available across all catalog items through a common configuration, not limited to individual catalog item forms.

I've already checked the system properties, and the drag-and-drop setting is set to true, but it's still not working as expected.

Can anyone suggest a solution or configuration that enables this globally across catalog items?

[Dr Atul G- LNG]

Hi @Abarna Dhanapal 

https://www.servicenow.com/community/developer-blog/drag-drop-attachments-for-service-portal-free-wi...

[Dr Atul G- LNG]

Hi @Abarna Dhanapal 

did you check this link, it has solution.

[Abarna Dhanapal]

I have reviewed the details, and it looks like we need to import the mentioned update set—am I right? I’m not entirely sure how to proceed with that. If possible, could we connect on a call to discuss this further? Also, we need this feature to be available in the catalog form, not tied to any specific catalog item or record producer.

[Ankur Bawiskar · Accepted solution]

@Abarna Dhanapal 

which property you enabled? share that details.

are you referring to this? did you check in other browsers as well?

Attaching files to records from portal pages 

If my response helped please mark it correct and close the thread so that it benefits future readers.