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Drag and drop attachment feature on Live agent chat

R_ana
Tera Guru

‎08-21-2023 05:03 PM

Hi All,

We are currently using Live Agent chat which has the option to just add attachments.

R_ana_0-1692662609966.png

 

It seems prior to Utah/San Diego Upgrade, there was an option to drag and drop files along with adding any attachments.

I want to understand if there is a possible option to enable the drag and drop feature for attachments in Live Agent chats.

Any help is much appreciated.

Thanks

R'ana

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R_ana
Tera Guru

‎08-21-2023 05:10 PM

Just to add, the client was using Connect Support which had the option to Drag and drop attachments . But post upgrade, as per SN recommendation, they moved to Agent chat. Now they want similar feature for Agent chat as well.

Any help is much appreciated.

Thanks!

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