Drag and drop attachment feature on Live agent chat

[R_ana]

Hi All,

We are currently using Live Agent chat which has the option to just add attachments.

It seems prior to Utah/San Diego Upgrade, there was an option to drag and drop files along with adding any attachments.

I want to understand if there is a possible option to enable the drag and drop feature for attachments in Live Agent chats.

Any help is much appreciated.

Thanks

R'ana

[R_ana]

Just to add, the client was using Connect Support which had the option to Drag and drop attachments . But post upgrade, as per SN recommendation, they moved to Agent chat. Now they want similar feature for Agent chat as well.

Any help is much appreciated.

Thanks!