Dropdown with -- None --

[MStritt]

I have a dropdown with choices, and have configured it for Dropdown with --None--. I want to make it mandatory to select a choice, but not have --None-- considered as a choice. However, the dropdown is showing a choice and not --None--.

[Mark Roethof]

Hi there,

Can you share what you mean? Or how you configured the choices?

Asking because this should be out-of-the-box possible, just by selecting include none. That value non is not considered as a valid value for mandatory.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[MStritt]

Hi Mark,

Thanks for the reply. This has been setup as a dropdown with choices with a default value. But, want to now change it to Dropdown with None, and have them make a mandatory selection. What we found out, is that agents would just continue with the default selection, and not necessarily select the correct choice. We have customer notifications that trigger off each choice. So, making the correct selection is important. Hope that helps.

[Mark Roethof]

So why not remove the default value?

Kind regards,
Mark

[MStritt]

Yes, I removed the default value when I updated it to Dropdown with None.