How to View the upgrade history of a ServiceNow Store application?

[Suggy]

How to View the upgrade history of a ServiceNow Store application?

We have an Applicaiton installed from store. It has versions like 1,2, 3, 4.5 ,5.1 etc

I need to Currently we are on 4.5

I need to form what was the previous version (like from which version we upgraded to current version which is 4.5)

I checked this link - https://docs.servicenow.com/bundle/washingtondc-application-development/page/build/applications/task...

But that did not help/I couldnt find the info that I am looking for..

[Mark Manders · Accepted solution]

Unfortunately, that's not stored anywhere. Even the upgrade history shows 'from n/a'. 

The sys_store_app table will show you the current version and the latest version. You could do some customization on that with a custom 'previous version' field on update of the version field. That won't help for the current applications, but will give you a way to report in the future.

[Suggy]

Hi @Mark Manders Thanks for replying. I thought I could find something in this link

https://docs.servicenow.com/bundle/washingtondc-application-development/page/build/applications/task...

but I when I follow that doc, I am not able to find that menu icon (...) on the application file. Do you know why?

[Mark Manders]

That icon is only available in the legacy view (link on Application Manager or your_instance/now/nav/ui/classic/params/target/$allappsmgmt.do%3Fsysparm_use_polaris%3Dfalse), but even if you go there, it won't help you, because the 'view upgrade history' link just redirects you to the sys_upgrade_history record of that application and that only shows 'from_version' as n/a.

I'm not sure what the use case is to know from which version you are coming (although I do think it should just be available), but you could raise an enhancement idea through the idea portal for ServiceNow. With them moving more and more towards store apps themselves, I think you would get a lot of upvotes.

Until then, you will need to create a custom solution, because it simply isn't there.