Due Date on HR cases

[dvelloriy]

Hello,

We have due_date field on HR cases. I see its created at task level and there is write acl which gives access to ITIL, catalog, task_editor roles only.

Our HR agents are unable to edit this field (with HR core basic role) on HR cases.

How can we address this issue? HR is a separate scope than task. If i modify the above ACL to include HR core basic role, will it work? There might be some cross scope conflicts.

Please advise the best solution here.

[Animesh Das2]

Hi @dvelloriy ,

So you meant to say the due_date is coming from task table and HR case table is extending task table.

You can create a new write ACL on HR case table for the due_date field in your HR scope itself, allowing persons with HR core basic role (putting HR core basic role under 'requires role'). Hope this will resolve your problem.

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Thanks, 

Animesh Das