Duplicate records getting created in CMDB table , with created by as "system"

shabbir5
Tera Guru

‎08-28-2023 10:58 PM

Hello All,

 

We found 80+ records in the cmdb_ci table with created by as "system"

 

--> the CI is having same serial number, one is having the created by as "SCCM" and another record is having created by as "system"

--> 1st record is created by "sccm" user , and the 2nd record got created by "system" . There is 1 minute gap between both created time stamp

 

please provide if you have any inputs on this.

 

Thank you,

Shabbir Shaik

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Maik Skoddow
Tera Patron
Tera Patron

‎08-29-2023 02:05 AM

Hi @shabbir5 

this is a highly complex topic and without more details from your side or access to your instance it is not possible to answer that question seriously.

But ServiceNow provides an extensive article regarding that topic: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869861

Hope that helps.

Maik

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