which variable type can i use for multi selection in recordproducer .
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‎10-10-2025 06:19 AM
I have created an "Update Change" record producer that allows users to manage Configuration Items (CIs) on the Change Request form. Users should be able to:
- Fetch and view existing CIs already associated with the Change Request (from the Affected CI related list).
- Select multiple CIs from this list using a List Collector or similar UI component.
- Delete selected CIs in bulk (e.g., 200–300 records).
- Add new CIs in bulk as well.
However, I'm facing performance issues during form submission, especially when handling large volumes of CIs. I need a scalable and efficient solution to support this functionality.
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‎10-10-2025 06:35 AM - edited ‎10-10-2025 07:02 AM
Hi @MansoorM,
Use Variable Type: List Collector
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Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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‎10-10-2025 06:45 AM
i tried your Reference qualifier but do data displaying in list collector
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‎10-10-2025 07:02 AM - edited ‎10-10-2025 07:54 AM
Reference qualifier:
javascript:'task.sys_class_name=change_request^task='+current.variables.change_request;
Muhammad Iftikhar
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‎10-15-2025 12:32 AM
I believe you need to update variable attribute to ref_qual_elements=<dependent variable name>
Check this KB article for reference.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746780
Also check that the change request you are selecting must include the associated affected CIs.
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
