which variable type can i use for multi selection in recordproducer .
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a month ago
I have created an "Update Change" record producer that allows users to manage Configuration Items (CIs) on the Change Request form. Users should be able to:
- Fetch and view existing CIs already associated with the Change Request (from the Affected CI related list).
- Select multiple CIs from this list using a List Collector or similar UI component.
- Delete selected CIs in bulk (e.g., 200–300 records).
- Add new CIs in bulk as well.
However, I'm facing performance issues during form submission, especially when handling large volumes of CIs. I need a scalable and efficient solution to support this functionality.
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a month ago - last edited a month ago
Hi @MansoorM,
Use Variable Type: List Collector
If my response helped, please mark it as the accepted solution so others can benefit as well.
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a month ago
i tried your Reference qualifier but do data displaying in list collector
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a month ago - last edited a month ago
Reference qualifier:
javascript:'task.sys_class_name=change_request^task='+current.variables.change_request;
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3 weeks ago
I believe you need to update variable attribute to ref_qual_elements=<dependent variable name>
Check this KB article for reference.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746780
Also check that the change request you are selecting must include the associated affected CIs.
