Issue with Displaying Empty Fields in the "Additional Details" Tab in ServiceNow Portal

[Satyam123]

Hello ServiceNow Community,

I am working on customizing the ServiceNow portal and have encountered an issue with the display of the "Additional Details" tab. Specifically, even though I have not filled out some fields in the catalog request form, these fields are still showing up in the "Additional Details" tab in the portal. and some of the field i have filled but on coming on the workspace 

This behavior is unexpected, and I would like to know how to ensure that only the fields that have been populated in the catalog request are displayed in the "Additional Details" tab. Below are the steps I followed:

1. I created a catalog request with several fields.

2. I left some of the fields blank, expecting them not to show up in the "Additional Details" section of the portal.

3. However, even the empty fields are showing up, which is not the desired behavior.

Has anyone encountered this issue before or can provide guidance on how to handle this scenario? I would appreciate any help or suggestions on how to fix this.

[Kieran Anson]

Hi,

This is intentional as an empty field might need to be purposefully displayed as part of a completed catalog item. 

The widget OOTB doesn't offer a configuration to change this behaviour. To resolve this you would need to:

1. Clone the sc-variable-summarizer widget, and customise it to not display variables where the display_value is empty
2. Create a new tab configuration, using your custom widget. Example below shows how a tab configuration looks when calling a custom widget