Dynamic Approval & Fulfillment Based on Category and Application Name

[nameisnani]

We have a catalog item with the following fields:

• Related Category (Mandatory) – Choice field with values:
  • Collaboration and Communication
  • Cyber Security Services
  • Hardware
  • Infrastructure
  • Software
• Application Name – Reference field to the Business Application table

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✅ Current Behavior

When both fields are selected:

Example:

• Related Category = Hardware
• Application Name = ServiceNow Production

Flow:

1. Line Manager Approval
2. Hardware Group Owner Approval
3. Application Support Group Approval (based on Application Name)
4. Catalog Task is created for ServiceNow Production Support Group

This is working as expected.

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❗ New Requirement

If:

• Related Category is selected
• Application Name is NOT selected (empty)

Then after:

1. Line Manager Approval
2. Category-based Group Owner Approval

The request should route to default fulfillment groups based on category, as below:

Related Category Default Fulfillment Group

Collaboration and Communication	Infrastructure-SUP
Cyber Security Services	CyberSecurity_Tools-SUP
Hardware	TechHub-SUP
Infrastructure	TechHub-SUP
Software	SUP

can anyone please help me in scrpit

[nameisnani]

@Ankur Bawiskar 

[Ankur Bawiskar]

@nameisnani 

you can use decision table for this

How to use Decision Tables in Flow for approval routing on Requested Item based on variable values d... 

How to use a Decision Table in a flow with catalog item variables? 

OR

You can directly use scripted flow approval

Scripted Approvals in Flow Designer with Flow Variables 

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