We have a catalog item with the following fields:
- Related Category (Mandatory) – Choice field with values:
- Collaboration and Communication
- Cyber Security Services
- Hardware
- Infrastructure
- Software
- Application Name – Reference field to the Business Application table
✅ Current Behavior
When both fields are selected:
Example:
- Related Category = Hardware
- Application Name = ServiceNow Production
Flow:
- Line Manager Approval
- Hardware Group Owner Approval
- Application Support Group Approval (based on Application Name)
- Catalog Task is created for ServiceNow Production Support Group
This is working as expected.
❗ New Requirement
If:
- Related Category is selected
- Application Name is NOT selected (empty)
Then after:
- Line Manager Approval
- Category-based Group Owner Approval
The request should route to default fulfillment groups based on category, as below:
Related Category Default Fulfillment Group
| Collaboration and Communication | Infrastructure-SUP |
| Cyber Security Services | CyberSecurity_Tools-SUP |
| Hardware | TechHub-SUP |
| Infrastructure | TechHub-SUP |
| Software | SUP |
can anyone please help me in scrpit
