Dynamic condition script - Targeted Recipient List

[Kri]

I want to create a new Recipient list where from the Script I have to check the Product selected at Major Issue Management level and have to populate the list of customers having the same product

I want to create one Recipient list that will return all the Customers irrespective of the Selected product in MIM level

I wrote the below script, correct me where I'm going wrong?

[Manmohan K]

@Kri ,

The dot walk that is specified in script is wrong, you need to correct it to get contacts

grd.product.ref_sn_prd_invt_product_inventory.contact

[Kri]

In this script how can I specify this script should run for table 'sn_customerservice_case'?

(function(){

var list=[];

    var grd = new GlideRecord('sn_prd_invt_product_inventory_list'); 

        grd.addEncodedQuery('prd_offering.sys_id=' + current.product.prd_offering + '^account.sys_id=' + current.account.sys_id + '^contactISEMPTY');

        grd.query();

        while(grd.next()){

             list.push(grd.product.ref_sn_prd_invt_product_inventory.account);

        }

 var obj = {'internal' :  list}; 

    return obj; 

    })();

[Manmohan K]

@Kri ,

The script is to create a recipient list so it only would use entities like users , accounts, consumers and contacts.

why would you run it for cases?

[Kri]

@Manmohan K Check this thread
https://www.servicenow.com/community/developer-forum/bring-customers-account-based-on-product-select...