Dynamic Filter Option not working on Filter but does on a Catalog Item

[r_daosseili]

Hello guys,

I tried to create a dynamic filter that retrieves users for a specific group. It works perfectly when I apply it as a Reference Qualifier on a variable in a Catalog Item, but when I try to apply it as a filter on "Assigned to" in the "Incident" table the Filter shows (empty).

The getRITUsers function is defined in an Include Script which is Client Callable and accessible from all application scopes :

var IKUtils = Class.create();
IKUtils.prototype = {
       initialize: function() {
       },
   getRITUsers: function() {
   var user_sys_ids = [];
   var group_members = new GlideRecord('sys_user_grmember');
   group_members.get('group.name','RIT');
   while(group_members.next()){
   user_sys_ids.push(group_members.user.sys_id);
   }
   return "sys_idIN" + user_sys_ids.toString();
   },
       type: 'IKUtils'
};

Thank you for your help

[Mwatkins · Accepted solution]

Ah, okay. Seems like Dynamic filters don't like the return value "sys_idIN...". They will take a straight array of strings though. Unfortunately, when working with multiple values it seems like Reference Qualifiers work one way and Dynamic Filters work another.

return ["97000fcc0a0a0a6e0104ca999f619e5b", "6816f79cc0a8016401c5a33be04be441"]

Dynamic Filters: Works

Reference Qualifier: Does NOT Work

return "sys_id=97000fcc0a0a0a6e0104ca999f619e5b,6816f79cc0a8016401c5a33be04be441"

Dynamic Filters: Does NOT Work

Reference Qualifier: Works

You'll have to make two different Dynamic Filter Options.

[r_daosseili]

Thank you Matthew, you're right But it's weird since there's a possibility to make a Dynamic Filter Option available on both Ref Qualifier and Filter