Resolved! Announcement banner for Workspace.
Hi All, Is there any OOTB setup to add announcements to a specific configurable Workspace. Thanks!!Ramkumar
Forum Posts
Possible with Data Table from URL Definition?
Yokohama Patch 3 Hotfix 2 We defined a quick link to display demands in Employee Center. This uses the data table from url definition widget. It is working as expected but there are several changes that have been requested.the list displays only 20 ...
call global event from scoped application
Hi, i want to call global event from scoped application.i am getting below error.Access to event 'global.****.incident.customer_complaint' from scope '***** - ESC' has been refused. The event is not defined.
Resolved! AI Agent for PDI
Hey All, I was trying to install AI Agent studio in my PDI but was unable to do that. Does anyone has any idea on this? I was trying to find the plugin 'Now Assist for IT Service Management (ITSM)' but it seems it can be only installed through studio...
Virtual agent teams. Show me everything button isn't showing list of topics.
The Virtual agent teams Show me everything button isn't showing list of topics. it's doing a search instead. this is only happening in microsoft teams version. we have a portal and the Show me everything button is showing a list of topics like its su...
How can I retrieve the language on a specific user in script
Hi all, I know that the script gs.getSession().getLanguage() allow to retrieve the current user's language. But I want to retrieve the language of a specific user in script. Example, How can I retrieve the Fred LUDDY 's language in script ? Thanks in...
Change URI for Provider Notification
We have a custom workspace where I am creating notifications, both provider and email.When creating email notifications you have the option of adding the ${URI} parameter to an outbound email body or template creates a link to a specific record.When ...
Resolved! ServiceNow Agent App configuration
Hi,I want to download the ServiceNow Agent App (not the Now Mobile App). After downloading, how will I log in? I have the production environment , should I use the credentials of production environment to work on it? After that , I need to explore t...
How to create a database view between story table and scrum task table?
Hi All,I was trying to create database view between below tables for reporting purpose-1. Story2. Scrum task (story might have multiple tasks)3. Defect (Story might have multiple defects)4. Change request (Story has one change request) I added all th...
Background Color of Tags Not Working in Agent Workspace and Service Operations Workspace
Hi everyone,I’ve recently been assigned a task related to setting the background color of tags. The requirement is to display colored tags in both Agent Workspace and Service Operations Workspace.However, I haven't been able to find any documentation...
Knowledge check box on RITM/REQ FORM
Hi team, can we use knowledge check box on RITM/REQ form to create draft knowledge article?Like as Incident, when the incident is closed it will create draft article.I want same beviour for ritm/req form.
MIM Workbench adding counter to the Status Update communication mail being sent
Hello Team, I need help with below requirement please help with the same.Add a counter to the Workbench emails for MIM.Communication is getting stored in "incident_alert_task" in the table comm_plan.source stores the incident number which was upgrade...
createOrUpdateCI failed import set error
Hello Experts,I am trying to import ci data but I am getting a createOrUpdateCI failed error. on the transform run script, I have written below code: (function transformRow(source, target, map, log, isUpdate) { var Tram = (parseInt(source.u_total_p...
Function isRegistered is not allowed in scope x_xxxx_xxx_portal
Hi All, I have cloned My Approvals widgets and used in scoped application but am getting below error message "Function isRegistered is not allowed in scope x_wermc_xxx_portal" how can i resolve this issue. Thank you all.
Virtual Agent Carousel Creation
Hi Everyone,I need to create one Virtual Agent Topic where the user needs to give some input like name,description and upload images multiple times and create a carousel from those information. After creating the carousel we need to attach it to a kn...