Resolved! Database View is not working on prod
One of my database views is not working on prod returning no records on prod and the same database view in lower regions working fine
Forum Posts
Resolved! Auto-Populating Approver (review_manager) via Variable Set on Catalog Items
When a specific Catalog Item is selected, I want to automatically populate the review_manager variable (reference to sys_user), which is inside a Variable Set for reusability.If the Catalog Item is:sys_id: CATALOG_ITEM_SYS_IDThen the approver (review...
Add HTML Input field in GlideModal window
Hi, I want to add a HTML input field in GlideModal window (same as the attached screenshot).is this possible? Please suggest. @Ankur Bawiskar : Any suggestion?
Access to the table, Unable to view records in form and list view
Hi ,I'm facing issue in the risk event table , when try to impersonate as risk manager and check the risk event table unable to view the records in both list view and form.But I can access to table list and form Risk event , records are invisible. ...
Work Notes Background in Workspace
we have 2 instances.on workspace I want to give the work notes a different background, which works on DEV but not on PROD instance. Applied styles areWork Notes on DEV get these CSS styles "sn-as-card color-variant-yellow"Work Notes on PROD get these...
'New' button disappear upon updating create ACL condition.
I am trying to update a 'Create ACL' . Initially the condition was 'Owner is not empty'. I am trying to add a AND condition to it which is 'source_type is XY'. Upon adding the condition the new button disappears.How to resolve this issue as I want to...
Resolved! Dynamic Filter on Widget Instances
Is this allowed on an widget instance?I tried: multiple_facilitiesLIKE3f483b7b1b0b69907c9e0e1de54bcb7b^ORmultiple_facilitiesLIKE3b483b7b1b0b69907c9e0e1de54bcb7c^ORAnd it works when I hard code it. I added this to background scripts: javascript:...
Before closing a change ticket, it should be mandatory to attach evidence of change.
There is a requirement where, upon clicking the Review button on the change form, a pop-up message should appear reminding users to attach evidence of change.popup message:"Please attach proof of change completion."If users have already uploaded the...
Discovery admin workspace is not visible for admin user
Hi Team, Need help Discovery admin workspace is not visible form admin in instance which recently upgrade to Xanadu, however it is visible in washington release. Role required to view is admin or discovery_admin. I tried to provide the discovery_admi...
The change in the HTML body format of the "Incident worknoted for ITIL' after Xanadu upgrade
"We have a ServiceNow notification called 'Incident worknoted for ITIL'. After the Xanadu upgrade, the HTML body format of this notification changed automatically when work notes are added. Previously, the emails were formatted correctly, but now the...
Event from a scheduled job is not getting triggred
Hi,Am trying to trigger the event from a scheduled job and from there send a notification.but when i tried yesterday it was working, when i see not - the first step - event is not getting triggredSCHEDULED JOB:EVENT:NOTIFICATION:Can someone help - am...
Prep for CSA for Yokohama release
What is best way to prep for Yokohama CSA certification? Any major updates compared to Xanadu release? Seems first certifications might be taken from 23.7. so it might be too soon to ask? These courses I have of course finalizedWelcome to ServiceNow...
Best approach to hide all variables and Submit option in Catalog Form of Record Producer
I have a requirement when a specific choice is selected from a variable in a catalog form of record producer to show Info Message and hide all variables and Submit option from the form.What is the best approach to do ?
If end date is prior 3 days or 1 day then trigger an email
If end date is prior 3 days or 1 day then trigger an emailIf Opened date is prior 3 days and still it is un approver then trigger an email Flow configuration: Set Flow Varibale Script:/* **Access Flow/Action data using the fd_data object. Script must...
Service Operations Workspace
Issue:When i create a request from an interaction in service operations workspace - I click Create REquestthe request catalog comes up There if i search an item from typeahead search , and submit the form all values are not captured right especially ...