Hi everyone,I have a question about redirecting a catalog item in Workspace has anyone already implemented thi s?Here’s my situation:I created a page in Workspace and added a catalog item to it. When I click Submit, the request is successfully create...
There is a list of records in a workspace view. Clicking on a record gives an option to create a case on that record by clicking on a UI action. Lets say, you open record and click on create case. This will open up a new case record with values from ...
Hi,There is any OOB ways to create parent issue from workspace as same as native view.
I want to create a database view combining two tables:1) cmdb_ci2) cmdb_ci_business_app There is a field called "BXYZ" on business application. (not on cmdb_ci)Both table has a common field "ABC". (both table has ABC field) I want to create a depende...
I have a requirement where For End Users on certain conditions it should show one view , below are the conditions A. If the user opening an RITM has no itil roles, and the item is not being opened from a portal url, use the ess view B. If the use...
I have a custom action for Flow designer that has a successful test as expected.But when the action is added to a flow, the data pill seems to return as empty. `Tested with simple scripts to ensure the output host_names populates as expected.`Tested ...
Hi,As per ServiceNow docs, Discuss button can be added to the tables that extend extend from task and interaction: https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/conversational-interfaces/task/add-sidebar-bu...
Hi Team, Please advise to configure audit history for custom as well as oob fields for cmdb_ci_server in native UI as well as in sow workspace for example i need audit information to be populated for OOB fields and for newly created custom field i...
Hi Teami have created below record in sys_m2m table in global application and then added change request as shown below in sow view in native UI it is working as expected when we create change using New ui action from problem related list is attachin...
Hi everyone,I need help or guidance with a small requirement.As you know, when we submit a request in the Service Catalog, one or more RITMs (Requested Items) are generated under that request. I want to add a UI Action (button) on the Request (sc_req...
Customer has an requirement where need to create an single point form which has an dropdown list which redirects to different record producers , however we need to remove/hide the submit button for this catalogue item, please suggest
Hi all,We are exploring ways to automatically generate Knowledge Articles in our ServiceNow instance based on how an agent resolved an incident.
Hi Community,I've been exploring the Generative AI capabilities in the Yokohama release, specifically the Now Assist features such as automatic Knowledge Article generation from incidents. However, based on my investigation, it seems these features m...
ServiceNow instance shows offline error, what could be the reason and how to fix this issue, already restart my instance.
Hi Everyone, I have created an After Insert/Update Business rule on Incident table. In the script, I have a function querying into sys_attachment table to get the related attachment to the incident. Issue:1. While manually creating Incident and atta...