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Building round robin algorithm in ServiceNow Incident module

Hi Everyone, I'm working on a requirement to implement a round-robin algorithm in the ServiceNow incident module. The goal is to assign tickets to group members in a round-robin fashion when the group's type is set to 'round-robin'.Here's the approac...

Gopi22 by Giga Guru
  • 429 Views
  • 1 replies
  • 0 helpfuls

Resolved! by default, flow is synchronous or asynchronous ??

In BR we synchronous as well asynchronous rule when it comes to flow how it behaves by default??Inside as per the logic it will be obviously synchronous. But if want to write a script on business rule, I would write async as it is asynchronous. in th...

KM SN by Tera Expert
  • 727 Views
  • 2 replies
  • 2 helpfuls

Entire Tab is in Read only mode in Incident

When the view Major incident is selected a tab is visible MIM, Now All these field are in read only mode. & i dont know why.I have checked UI Policy, client script, BR, ACL & i found nothing. even proper roles are available to users.. please suggest ...

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BrightJunin by Tera Contributor
  • 270 Views
  • 3 replies
  • 0 helpfuls

Attach a pdf from 3rd party application

Good afternooon, I was hoping someone can shed some light regarding attaching items from a 3rd party app via rest. I'm not sure if I am understanding correctly, but whatever file has to be attach must be "base64 encoded" first? I'm just not sure how ...

Money by Tera Contributor
  • 546 Views
  • 1 replies
  • 0 helpfuls

Error while running python script from MID server for ITIL user

Hello, I am currently working on Orchestration using Python script. We have placed python script on MID server and calling using flow designers. we have using service accounts to connect MID server and one more service account to run and complete pyt...

ack by Tera Contributor
  • 305 Views
  • 1 replies
  • 0 helpfuls