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Workflow approval

I've modified a flow using Workflow Studio to add a task. But now, the approval flow above the tasks isn't creating an approval record when I try it in the portal. However, testing the flow with the same RITM from Workflow Studio does initiate the ap...

4everNow by Mega Contributor
  • 727 Views
  • 5 replies
  • 0 helpfuls

Resolved! Client Script remove White Space from fields

Hello, I have a requirement to remove whitespace from Asset tag and Serial Number on Alm_asset via Client Script.   I was given regexcleanedName = cleanedName.replace(/^\u200B+/, '').replace(/\u200B+$/, '');    Any assistance is appreciated. function...

purdue by Kilo Sage
  • 1695 Views
  • 9 replies
  • 0 helpfuls

Resolved! Message is Disappearing

I have the submit client script below but message is disappearing after loading.   Any assistance is appreciated.  Thanks, Chadfunction onSubmit() {var assetTag = g_form.getValue('asset_tag');var serialNumber = g_form.getValue('serial_number');var re...

purdue by Kilo Sage
  • 2653 Views
  • 18 replies
  • 1 helpfuls

Resolved! Field mapping

how to overcome the error "An existing map to this target field already exists", but i am mapping to two different fields like:purchase_order_linepurchase_order_line.short_description

Alternatives to GitBook for API and Workflow Documentation?

We’ve got a number of custom APIs and internal apps running on top of ServiceNow, and I’m evaluating how to best document everything cleanly.GitBook was an option, but I’m finding it too rigid , especially when updating large API specs or referencing...

GodSpeed by Giga Contributor
  • 1531 Views
  • 2 replies
  • 2 helpfuls

Resolved! Edit an email notification

Hello, A co-worker created an email notification to let managers know when their team has incidents that have been open for more than 90 days.  I need to edit the email notification to change the number of days to 60.  I have not created an email not...

Script To List All Catalog Variables Displayed To Customer

I am familiar with listing all variables associated to a catalog item and the value that was provided. What I am looking to do is list all variables that were displayed to the customer, whether they answered or not. My end customer needs to know whic...

fcaruso123 by Tera Expert
  • 1274 Views
  • 6 replies
  • 0 helpfuls

Resolved! Remove item from JSON list

I'm trying to remove a specific item from a JSON list. Below is a generic example of a JSON list that gets created from an OOTB business rule when a user changes the variables on a form they submitted. [{"questionLabel":"Item to Remove","questionCurr...

Amy V2 by Mega Sage
  • 2004 Views
  • 5 replies
  • 3 helpfuls

Robust transform map Issue

Hi Team, Let me know if you can help me. I've trying a simple robust transform map process. See the what i did step by step This my excel file. As you see it's a process to create category and subcategory. i've been upload this file and Load Data and...

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