User Receives an Email notification from Servicenow. once the INC/RITM is resolved. Which has 2 options check mark and Cross mark. When the user click on the check mark, they will be redirected to Survey page where the first page looks like below ima...
Hello,I am trying to create a Scripted REST Resource to receive attachments for a scoped application. The attachments are sent encoded in base64. It is working correctly when receiving .txt documents, but when receiving other types of attachments lik...
I have created update set in my developer instance and my updated set is in open condition But without completing stage reflecting in another instace how it is possible? without moving, without completing & without export how it is reflecting in anot...
Attachment Button is not showing in Incident Form, what are the best ways to check and enable that attachment button. Please give me step by step process
¿De dónde proviene el mensaje "Incident INCxxxx has been resolved"?Cuerpo del mensaje:Hola a todos,Estoy trabajando en una restricción para evitar que los usuarios que no pertenecen al grupo de resolución no puedan resolver un incidente. Ya logré ...
Hello friends, I'm stuck at something that seemed simple at first glance but it turns out is not.Few months ago, we deployed a simple and quick catalog item to allow users to submit a request to our security team to allow communication between our c...
Hello, I created a flow for a catalog item. I submitted the catalog item and approved the request, but the catalog tasks did not fire. I saved and activated the flow. I provided screen shots of the flow and flow context. What I see is that on...
Hi Team, I have created a guided tour for SOW home page to guide the agent about the available sections on SOW home page. Tour has 9 steps and the trigger condition is automatic and on the instance default landing page is SOW home after login user wi...
Hello and thank you in advance for your responses. I am currently building a guided tour for the new Next Experience UI and encountering some issues with screen navigation. At the moment, I only have one option available under "Choose action"—Trigg...
Hello Team,Yesterday, I had a ServiceNow interview where I was asked a few questions that I couldn’t answer. I would appreciate it if someone could guide me on the below queries:There is an XYZ table accessible only to admins. An admin created a repo...
Hi,Am trying to explore Import set API, have created Import set table and Transform map. Through postman am able to create/update single record using below API. u_email field is set as Coalesce.Source : u_import_userTarget : sys_userPOST https://dev3...
I have a workflow that executes when a record state changes to requested, then processes approvals in sequence depending on approval limits, and can be rejected at any interval. On rejection, the workflow currently sets the record approval stage to r...
I triggered the SLAs through the flow, and it is being triggered every day at 10:00 AM. I created an event to trigger the notification when the SLA has been violated for more than 3 days, I did this in the flow, but the notification is not being trig...
The requirement is that when SLA1 is completed, the SLA2 will start.We have created a new boolean field (SLA1 Complete) in the incident table. We also created a business rule that when the SLA1 stage is completed, the new field's value will be 'true'...
Hi there, despite having multiple Knowledge Articles published under different categories, we are now getting no results when clicking on any of them since the Yokohama upgrade. I have Admin access in this environment, so it's not due to lacking acc...
