Hi everyone,I'm trying to implement the following logic in the Service Operations Workspace (SOW) form:Whenever the field "On hold reason" (a choice field) changes — before the record is saved — I want to copy the label (not the value) of the selecte...
I am new to servicenow, I want to add a related link to form, something like this When that link is clicked i want to display a list view of a table. Any idea how i can achieve this? Thanks in Advance
Hi, I have catalog item and it is creating 4 catalog task. When sctask state is closed incomplete or skipped it is not closing flow for that it is creating another catalog task. Do I need to create business rule for that or I need to do change in fl...
We are planning to use Dynamic Translation feature of ServiceNow which we are entitled to. Its used for translating text in the fields or activity stream into desired language. What is the benefit of using it? Why can't we use browser plugins or capa...
I'm trying to trigger an ATF test suite from a Gitlab pipeline. There are two aspects to this:- 1. Start a Docker container which runs a headless browser and registers with ServiceNow instance (this works)2. Trigger an ATF test suite to run, using th...
Hello, We have a variable Reference Type which is referring to Assignment Group. Our Assignment Group contains duplicate group names ex: Test Group, Test Group, Network, Network From the Catalog view when the user clicks or search for the Assingment ...
When an incident (INC) or request item (RITM) is resolved in ServiceNow, the user receives an Survey email notification with two options: (Resolved) and (Not Resolved).If the user clicks , they are redirected to a survey page with a “Get Started” l...
I have a requirement I want to install an application to computers via sccm and the request needs to be triggered via catalog item which will also trigger approvals.Please let me know if this is possible. I have used SCCM graph connector for collecti...
Hi there, with the recent updates that we've done, we noticed a new tab added under the HR Agent Workspace when looking at a case (Right side, see the arrow): Any ideas as to how we could hide/remove it? Business don't need this feature. Thanks! Kev
Thank you for viewing. As shown in the attached image, the [Message] button is displayed on the user profile screen of the Service Portal, but we would like to hide it because we do not provide the Connect function. Also, if I click on the [Message] ...
In my decision table I want to use existing choices from another table in the global scope (specifically, sys_choice values associated with alm_asset). But only tables defined in my private scope are listed. Here, I have a Choice field on the Invento...
I need to create a new function within the existing child Script Include and invoke it in the 'else' block of my Business Rule. The goal is to enable extending the extension date in the Policy Exception form beyond one year from the 'Valid To' field....
We have recently changed the Assignment Group for one of the Categories on Request Item forms, and it does get updated on Class View list of the RITM.However, the changes are not reflected in Service Operations Workspace view. In fact, it does not pi...
Hello, I want to show the name of the users that are on-call today / this week on my dashboard.based on the Group the belong to. The view from "My On-Call Schedules" whould be great regardsJan
Are you using multiple DEV and PROD instances? If yes, what is your use case? PS - This question is for information purpose only. If you have come across such a situation, do share the details so that any other user looking for details on this topic ...
