Dynamic url for dev and other instances

[Sam198]

Hi all,

I have email notification going out on Outages, How is it possible to have a dynamic url that takes user to the Service status page of the portal.

https://<instance name>?id=services_status

I have seen mail scripts for this however, they mainly from email notification to Incident, Problem, etc, not sure what's best to go other way around - Incident notification > have a link that takes to the Service Outage? the reason to have this dynamic is because this will need to be tested on DEV and UAT instances.

[martinjose]

Just give '/<you portal name>?id=services_status' it will work. Never give full instance hard-coded as it will not work in other instances.

eg: /sp?id=services_status ('sp' is out of box service portal name)

If you still want the instance name just configure the URL as <a href=" + gs.getProperty('glide.servlet.uri') +"<you portal name>?id=services_status">

[Ankur Bawiskar · Accepted solution]

Hi,

you can use gs.getProperty('instance_name') to get instance name and then you can use that in dynamic formation

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Ashutosh Munot1]

Hi,

Please use : gs.getProperty('glide.servlet.uri')

Thanks,
Ashutosh

[Ankur Bawiskar]

Hi Sam,

Any update on this?
Can you mark my answer as correct, helpful if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards
Ankur