Dynamically update variable instructions

[W Fortune1]

Hi All,

Is there a way to dynamically update catalog variable instructions in a service portal.

I've created a variable set that includes a manager variable, and for 80% of my items it will have the instruction "Line manger of user"

However for the other 20% the text should read "Authorising manager".

I know I could create the variables for each item but I was hoping for a more elegant solution.

Thanks

William

[G24]

@W Fortune1 Did you find an answer in the last 7 years?  : )

[G24]

Yes, there is a way.  Here it is:

function onLoad() {
    var myField = g_form.getField("u_sd_location"); //getField works in portal only, not Platform UI.
	
	var myInstructions = 
		"My Happy Instruction Text. " + "For more help, please read the [AnchorTag]";
	
	//Build a URL that includes the URI of the Current Instance (dev, test, prod), and also a link to the Portal knowledge article.
	var fullURL = "[instanceURI][pagePath][article_id]";
	//var instanceURI = gs.getProperty('glide.servlet.uri'); //Works in Server-Side code only, not client-side Catalog Client Script code.
	var instanceURI = this.location.origin;
	var pagePath = "/kb_view.do?sysparm_article=";
	var kbNumber = "KB0010981";
	var anchorText = "Knowledge Article";

	fullURL = fullURL.replace("[instanceURI]", instanceURI);
	fullURL = fullURL.replace("[pagePath]", pagePath);
	fullURL = fullURL.replace("[article_id]", kbNumber);
	
	//Now wrap that URI in an HTML Anchor tag.
	var anchorTag = '<a href="[fullURL]" target="_blank">[anchorText]</a>';
	anchorTag = anchorTag.replace("[fullURL]", fullURL);
	anchorTag = anchorTag.replace("[anchorText]", anchorText);
	
	myInstructions = myInstructions.replace("[AnchorTag]", anchorTag);
	
	myField.instructions = myInstructions;
}