ebonding Integration - why script didn't run(inbound and outbound) for some incidents intermittently

[Priya Bonam]

inbound and outbound script didnt run seems then not updated at both ends as per ebonding integration works.

In logs i cloud see only "empty" script error as shown in log screenshot and no other error observed.

Please suggest why it meant for and why the issue?

[Arun_S1]

@Priya Bonam Please provide more details on what scripts and an overview of the ebonding integration that can help us to look at the solution

Please mark the appropriate response as correct answer and helpful

[Priya Bonam]

outboud integration - 2 business rules defined on specific conditios to create incident and update to target instance whenever created or updated at source instance.

And, for inbound integration , scripted rest api defined when ever updates at target and which will update to source instance.

I observed for this issue, though creteria met , scripts didn't run seems because both incidents were not syncronished with details( which both inbound and outbound script missed to execute might be).

in logs , no outbound payload sent to target instance from source instance .

Also, inbound payload which recieved from target hasn't been updated to source.

Some issue at source instance only.

i could see error logs as attached only.  hope this give you more details.

Please suggest.

[Arun_S1]

@Priya Bonam My understanding is

1. You have a internal ServiceNow Instance A

2. There are business rules present in the A instance which sends the payload to the external ServiceNow B instance and creates incident in B.

3. Once an incident is created in B that reference number is updated in the incident in A instance.

4. After the reference number is updated, any further updates to the incident in A is communicated to B instance through another BR.

5. You also have a scripted REST API in your A instance, which will be used by B to send any updates.

You are suspecting this BR to send data to the external ServiceNow instance is not functioning properly even though the conditions are met.

Can you please provide the script you have in the Business Rules to see if there is a problem in the script.

Please mark the appropriate response as correct answer and helpful.

[Priya Bonam]

Issue is not with the  script. It has been implemented a year ago .

Issue is, not working intermittently. what can be the cause