Edit button not visible to ITIL user on Problem related list.

[indrasengupta]

On Problem form, related list "Change request" i have enabled the edit button from list control but it is not visible to anyone except the admin, i have tried to give the edit role to ITIL, but it is not showing to ITIL users either. Both table Problem and Change request have ITIL write/read ACL.

How can i make it visible the edit button for ITIL users

[Abhishek_Thakur]

Hello @indrasengupta ,

Use the below syntax in the condition section. So, ITIL users can also see the edit button.

gs.hasRole('itil,admin')

Please mark my answer as accepted solution and give thumbs up, if it helps you. 

[indrasengupta]

@Abhishek_Thakur 

This does not work.

[Abhishek_Thakur]

Hello @indrasengupta ,

If it works for you, so could you please accept the solution. So, that it can help other if they will get stuck in same scenarios.

[indrasengupta]

Does not work