Edit Default Filter Istanbul

[msjoy]

On Incident table, I have Affected CIs on related list.

When I create and save default filter, the CIs I filtered out still shows up. It is not working.

I have followed this link http://wiki.servicenow.com/index.php?title=File:Filter_related_list_relationship_003.png#gsc.tab=0

My instance does not work as the link suggests.

I have configured form to get Edit default filter. However, the Edit default filter does not show up on the form.

My screen does not show as expected. Related list field does not populate

What steps did I miss?

[Anshul Agarwal1]

Hi Joyce,

Can we also restrict the user to remove the default filter?

Thanks in advance.

[msjoy]

Hi Anshul,

I don't think I understand what you are trying to achieve.

Default filter can only be modified by users with role(s) you place on Filter Roles field

When user logs in and want to add more filters, those filters only affect that particular user and the default filter still remains unaffected.

Let me know if that is what you were asking.

[Koji Yanase]

Hi Joyce,

I set admin role in Filter Roles. But itil user is able to remove the default filter.

[yhgtrfed]

Hi Joyce,

Thanks for the reply, But filter option will remove the access to the filter on the list but my requirement is like i want to restrict user to remove the filter condition after he clicks on the edit button to add new Values.

[Lavanya K]

Hi All,

I have same requirement to set a default filter on task sla related list in the incident form.

I have given in the edit default filter as,

sla definition.vendor is javascript:gs.getUser().getUserCompanyID();

but sla's are not displaying based on the  filter, Its displaying all the sla's.

this is the filter used in list control.

Kindly help on this ASAP.

Thanks in advance,

Lavanya