Edit filters of the Dashboard of Agent Workspace

[Rai2]

Hi,

We have existing dashboard in the Agent Workspace. We wanted to edit the filter of the Dashboard but we do not know where to find it. I already checked the UI builder but couldn't find where to set the filter. Could you please help me? Thank you

[Vasantharajan N · Accepted solution]

@Rai2 - Please search for the report named "My Groups Unassigned incidents" and make the change.

Note: This filter change will have impact to all places where this report is referred. 

[Rai2]

This is what we need! Thank you very much, Vasantharajan.