Edit OOB service portal page

[harishdasari]

Hi,

Can we edit the OOB service portal page ?

If answer is yes, can anyone let me know how to do it.

We have a requirement to make some customization to the sc_req_item page, but it is not allowing me to edit this page.

Thanks

[sndangibbard]

Harish - yes you can modify OOB Pages. Sometimes (As you have experienced) the OOB Pages don't play well with the Designer tool, but you can modify them in either the Page Editor or the record in the standard UI!

Some tables you might find useful if you have to modify the layout of the page through it's standard record:

sp_container

sp_row

sp_column

Of course we always recommend you create a copy of the Page and make your changes in that copy so that future upgrades are not affected. In Jakarta you now have the ability to Clone an entire page including all of its layout and Widgets etc!

Hope this helps

[harishdasari]

Hi Dan,

Thank you for responding.

I want to edit the HTML code and client script   in sc_cat_item page in service portal. As you suggested I have cloned the widget or page and I have given the different ID for it.

But still it is not allowing me to edit the code.

Do I need any other roles apart from Admin role ?

[sndangibbard · Accepted solution]

Aha, thanks Harish I know understand better what you are trying to do.

The HTML and Client Script functionality is all housed in the Widget, the Widget is housed in the Page - and you CANNOT modify OOB Widgets. But you can clone them!

So:

1. Open the SC Catalog Item widget in the Widget Editor
2. Open the menu in the top right corner and choose Clone Widget
3. You can now make any changes you need to make
4. You will need to add this new version of the Widget to the relevant Page

[Community Alums]

Hi,

I know this is an old post but, if you clone a page how can you ensure that all other pages navigate to the cloned version not the original? I'm trying to customise the search results pages for the knowledge homepage search widget and the typeahead homepage search widget. Also noticed breadcrumb widgets allow hyperlinks to original pages. Is there a way of retiring and replacing a OOB page?