Edit Personal Filters for user with ITIL role displaying a security constraint

[chloetoler]

As an admin, I can go into a table list view and edit my personal filters; however, when I impersonate a customer with an ITIL role, and go to edit personal filters, I get an error saying "Security constraint prevent access to requested page." I have removed all the ACLs on this table down to their basic levels of everyone can CRUD with no luck. I have given the user filter admin and no luck. And I have opened up the application access to this filter table so everyone can CRUD. The user said they used to be able to edit their filters and this issue came around after our upgrade to Kingston.

Working on Kingston Patch 6.

Anyone else having this issue or know where else I can look for a solution?

Thanks!

[Aurelijus Raudo]

hi

having same issue,

have impersonated user and pasted sys_filter.list into navigator, see screenshot below

Regards

Aurelijus

[Steve Arnold3]

We just had this issue reported in our instances as well. ACLs on sys_filter haven't changed, but non-admin users are now getting this security constraints issue.

[Steve Arnold3]

So, I just tested in my personal developer instance, and activating the Customer Service Management plugin causes this error to occur. Now to find a fix...

[bvloch]

We are having the same issue, anyone else figure this out. I have opened a HI case but am curious how others have fixed this? I am pretty sure the answer is here but I cannot view the KB

https://hi.service-now.com/kb_view.do?sysparm_article=KB0686717

[chloetoler · Accepted solution]

Hi everyone - Here is what I found on the SN Hi website that resolved my issue. However, it does note it is fixed in the London release.

There is an ACL running on sys_filter_list table which restricts all the users except the users with the role 'sn_esm_user' and 'admin' which results in this scenario. 

Disable this ACL as a workaround: 

https://<sys_id>.service-now.com/sys_security_acl.do?sys_id=16cea4dd3d600300964f4852aee811f1

Related Problem: PRB1280418