Edit Service Portal header menu items

[VJ4]

Hi guys,

I think I'm missing something blatantly obvious but I cannot find how to edit header menu items in Service Portal. For example, I would like to change the header menu item 'Knowledge' to say Knowledge base' and wondering how to do that

Thanks in advance.

[aniketgore]

Go To service portal -> Menu.   You will find the sample header menu. Create your own and then assign it to your portal configuration.

[Brad Tilton · Accepted solution]

Go to Service Portal --> Menus and find the menu where Title is SP Header Menu.

[poojitha bn]

Hi Team,

I have a header menu item called my items under that 2 child menu items called My open items and My closed items like below:

on clicking "My items" should redirected to "itservices_my_items" Page, I tried keeping in URL and pages but not working.

My items menu is not redirecting to anywhere as of now. Please help me how to configure for redirecting to itservices_my_items page on clicking menu item.

FYI : My Open items and My closed items and working as expected and redirecting to proper URL.

Thanks,

Poojitha B Nagaraj

[bnine]

Just saw this looking for a similar issue. For this issue, it looks like you have also filled out the "URL target" field. But that is more for setting it to "_blank" if you want the link to open a new tab. It is basically the HTML <a> target attribute you would use when using links in HTML. It may be causing errors which could be seen in the browser developer tools.