Edit the MIM Post Incident Report (PIR)

[AngusWIlliams]

Hi All,

I've had a requirement to alter the existing PIR for Major Incidents, such as add fields/lists and alter the display values of certain fields which are displayed both on the PIR PDF and the Workbench. My understanding is that to do this, the UI page "post_incident_report_pdf" would need to be duplicated and edited and the endpoint in Major Incident Management Properties replaced. However, that would only change the PDF - is it possible to change the Workbench view of the PIR, even as simply to change the name of 'Overview' to something else?

Many thanks,

Angus

[Dr Atul G- LNG]

Hi @AngusWIlliams 

I doubt we can change in PIR which is in Workbench , i had some similar issue for SIR MIM and we were not able to make changes.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

Better log a case with Now Support.

[AngusWIlliams]

Thanks AG! I'll stick to editing the PIR report itself for now