Editing the Universal Request Ticket Transfer Department Options

[KarolyG]

Hello,

I have run into a problem regarding Ticket Transfer under Universal Request.

When the Transfer button is clicked (on the Agent Workplace or on the ticket form) a window comes up to specify the details of the transfer request. There is a Department dropdown item listing - well, this is where I got stuck, what exactly does it list?

I need to edit this but unable to find where the options come from. To be more exact, I need to get rid of the "UR to Idea" option. If it is a list of departments, why can I not find such a department? Checking the UI, the element's id is "routing-department". But I could not find such a thing either. 

Am I missing something here? The logic? So if anyone has the experience, please give me a hint.

Thank you!

Karoly

[Cynthia L_]

Hello:  This information is very useful; however, do you know if there is a way to change the order the service set items appear in the department field on the Transfer modal?  We'd like to have Service Request first.