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02-16-2023 01:19 AM
I don't see email accounts configured in my PDI under sys_email_account table.
PDI: https://dev110411.service-now.com/
I've enabled email sending & receiving from Email properties but the emails do not trigger nor are received which I believe is because of absence of the SMTP & POP3 accounts.
Has this changed over the years and we are supposed to configure email accounts manually ? Because I don't see it in any of the newer PDIs.
Thanks.
Solved! Go to Solution.
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02-16-2023 02:47 AM
Hi @Vineetha Rohra1 ,
PDI) user, you probably noticed we recently shipped a new change to disable sending and receiving emails on PDIs. Read on to learn more about what this means for you.
https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/
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02-16-2023 01:59 AM
You have to create accounts for SMTP AND POP
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02-16-2023 02:04 AM
You can get reference from this:
https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/
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02-16-2023 02:47 AM
Hi @Vineetha Rohra1 ,
PDI) user, you probably noticed we recently shipped a new change to disable sending and receiving emails on PDIs. Read on to learn more about what this means for you.
https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/
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02-16-2023 03:02 AM
Thanks for the update.